Resume

HAROLD BAMBERG MS, MA

27645 East Byers Place · Aurora, Colorado   80018
(678) 409-3134 · hbamberg@comcast.net
Creative Portfolio

Learning Content Creator/Instructional Designer/Learning Experience Designer

I am an award-winning digital content creator. I develop in-person and online training and capacity development content that is engaging and relevant. I am a team player, comfortable working with other creators, graphics artists, instructional designers, subject matter experts, and content producers – to manage, design, develop, capture, produce, and evaluate highly technical digital multimedia learning products. The tools of my trade include, listening and questioning, collaborating, collecting a mountain of information, discarding a mountain of information, scripting, reading, storyboarding, editing, negotiating, more editing, reiterating, more editing, more storyboarding, and finally delivering an awesome product. As a skilled learning architect and multimedia developer, I am constantly pushing to develop more effective digital content that conveys the intended message with connection, efficiency, and story. I understand that clear content, efficient design, plain language, quality multi-media, and relevant story-based challenges are more likely lead to deeper learning and behavioral change.

PROFESSIONAL EXPERIENCE

Instructional Designer III/IV · Oct. 2022 – August 2025 (40 hrs/wk)

Working with Solers Research Group, I provided the Federal Insurance Deposit Corporation Corporate University (FDIC CU) with a range of instructional design services and products. My duties include editing and updating instructor guides for course instruction, editing and updating presentations for instructor training, developing customer facing online learning courses with Lectora, and updating video products when needed. I also provided meaningful feedback and guidance to course and curricular development teams while remaining in compliance with all FDIC CU training development templates, style guides, and learning and training development best practices. I continue to be recognized for completing assignments of high quality on time.

Sr. Instructional Designer Team Lead · Oct. 2020 – Oct. 2022 (40 hrs/wk)

I worked as a contractor for C² Technologies, Inc. with the Office of Laboratory Science and Safety at CDC. I worked as lead instructional designer for training development, and as the point of contact for communication support to ensure activities were coordinated amongst the communications and web development teams. For the training my team updated online, in-person, and hybrid laboratory safety training assets and curricula for Biosafety Level 2 laboratory environments. The communication products and initiatives were to keep the laboratory staff up to date with the latest safety and scientific information on laboratory practices, safety, and quality initiatives. We also worked to develop a Biosafety Level 3 safety curriculum and a quality management curriculum for CDC labs.

Instructional Designer III · Feb. 2020 – Oct. 2020 (40 hrs/wk)

Pyramid Consulting/UPS Global Business Services, Atlanta, GA 30328

I worked with UPS to evaluate and revise their Global Business Services training for Customer Care Representatives. This project was intended to shorten the time in training of domestic and international new hires, shorten the ramp-up time for new sites, reduce the cognitive clutter for learners, increase training efficiency, reduce content redundancy, streamline the training process, and provide self-directed e-learning courses and upgrade the current blended learning experiences. This project is intended to change the way UPS Global Business Services trains and delivers training worldwide.

Health Education Specialist/Instructional Designer II · 2016 – 2019 (FTE – 40 hrs/wk)

CDC/CSELS/DLS/WTDB, Atlanta, GA

Working as a contractor for CDC I developed award-nominated and award-winning online instructional, training and capacity development multimedia assets for the Division of Laboratory Systems, Workforce Training and Development Branch at CDC. I used the principle of ADDIE (Analyze, Design, Develop, Implement, and Evaluate), adult learning, multimedia learning principles and techniques, to develop more than 30 in-person, online multimedia, and virtual reality training assets in 4 years (including Catmedia contract experience below). Twenty of these projects were online laboratory safety products, developed in Lectora course authoring software. All products met CDC training quality standards, and in some cases, accreditation standards for physicians, pharmacists, registered nurses, certified healthcare workers, certified public health educators, and laboratory professionals. These training programs met the strategic goals, objectives, and mission of CDC and our healthcare stakeholders and partners – to improve the safety and performance of the laboratory professionals throughout the United States and beyond. All the training courses I designed ranked in the high 90^th percentile in learner generated evaluation and satisfaction data.

In 2019, I worked on the Division of Laboratory Systems virtual reality OneLab training project. The virtual reality prototype was designed to be state of the art training technology to help laboratory professionals better understand the biosafety cabinet environment and the challenges of working in this environment. The initial module contains advanced technology and gamified elements that deliver an innovative competency-based learning experience. This project continues to grow and currently provides realistic video based training to train for high consequence events in a low risk laboratory environment.

In 2019, I was selected to participate in an 8-week detail in the Emergency Operations Center for the 2018 Ebola Outbreak Emergency activation. There, I participated in the research, design, development, and evaluation plan development, of innovative instructor lead training courses and performance support systems to be deployed in the Democratic Republic of Congo and other West African countries. The Infection Control and Prevention for Leadership course has been received by CDC leadership.

Instructional Designer II (Government Contractor at CDC 40 hrs/wk) · 2015 – 2016

Catmedia, Tucker, GA

Working with CDC staff, I provided instructional design consultation and development services for CDCs Laboratory Training Branch on a variety of digital learning tools. I was responsible for multi-media development, script writing, editing, storyboard development, policy clarification and development, training module development for laboratory scientists at CDC within a specified scope and timeline. I worked with all levels of management to provide technical oversight, direction and guidance to team members and stakeholders to develop interactive multimedia projects to address gaps in attitudes, knowledge, and skills. I assisted in the development design effort, determined sources of information, suitability, and educational adequacy of materials and methods, and curated these materials for subject matter experts agreement and discussion. I listened to my subject matter experts carefully, analyzed previous course materials and evaluation data to determine the best method for presenting the complete educational program. I worked as part of an award-winning team of designers and developers to develop award winning eLearning courses. This initiave was an extension of the above employment.

Freelance Contract Photographer · 2014 – ongoing

Freelance Digital Media Development · 2014 – ongoing

The Orchard Church, Loganville, GA · 2013 – 2024 (Developed several video assets for web announcements and visual lessons)

Holton Products, LLC, Little Rock, AR · 2014 -2015 (Developed tradeshow and marketing videos

Haley Crawford, Atlanta, GA · 2015 (Redeveloped and edited client facing instructional materials)

CenergyIT, Alpharetta, GA · 2015 (Developed tradeshow/marketing video)

Studio E Photography, Monroe, GA · 2014 (Developed marketing and customer experience video)

Blue Iron Coaching, Atlanta, GA · 2013-2014 (Developed marketing and customer experience video)

GWINNETT COUNTY PUBLIC SCHOOLS, Various Locations, Georgia · 2001-2013

Largest school system in Georgia encompassing 140 schools and 190,000+ students, teachers, and administrators.

Assistant Special Education Teacher, Winn-Holt Elementary School, Lawrenceville, Georgia (2012-2013)

Assisted first year teacher with instruction of intellectually disabled students in a public elementary school setting.  Supported students in comprehending class lessons, social skills, general behavior, and lesson remediation.  Observed classroom and monitored student activities.  Also assisted with data collection, Individualized Education Plan development and documentation, lesson delivery, and evaluation.

Special Education Teacher, Dacula Middle School, Dacula, Georgia (2011-2012)

Provided affective instruction to 10-15 students with various emotional and/or behavior disabilities.  Fostered good social skills training, decision making, positive peer interaction, proper school behavior, goal setting, and follow through.   Also taught special education students in history and math.

• Built positive relationships with students and contributed to School Crisis Team and Crisis Plan Development.
• Informally recognized by Emotional & Behavior Disability coordinators and coaches for classroom management program, student behavioral crisis plan, and development of appropriate Individualized Education Programs, and Behavior Intervention plans. 

Technology Coordinator, Central Gwinnett High School, Lawrenceville, Georgia (2009-2011)

Coordinated and delivered all application training, device usage training (scanners, printer, document camera, video interface), peripheral device training, and testing for 150+ teachers, office personnel, and administrators.  Developed multimedia presentations. Recommended applications and hardware for instructional use.  Monitored and maintained school websites.  Provided Level I customer support on all computer software applications, identifying problems and escalating issues as needed for one media center (50 computers), 150+ laptops, student workstations, and 11 computer learning labs containing 32 desktop computers each.  Scheduled teachers for mandatory testing labs.

• Designed new school website and in-print publication for school during rebranding initiative; successfully trained all teachers on use of website and individual webpages.
• Documented 50,000+ parent and student visits to school’s website visiting teachers websites to access calendars, homework, and other assignments.
• Developed training curriculum and trained 150+ staff, support staff, and administrators on more than seven application packages (including MS Windows 7, Lotus Notes 9, MS Word, MS PowerPoint, Promethean ActiveInspire, ThinkGate Elements, and Integrade Pro).
• Successfully trained teachers to move from paper based to computer based testing (with Elements).
• Delivered successful computer based testing to ~700 students three times per year.
• Piloted and rolled out testing via handheld device, eliminating need for testing on individual computers or on paper.
• Instrumental in assisting with project to update all computers, network support, servers, and laptops.

Customer Support Technician, Customer Support Call Center, Suwanee, Georgia (2005-2009)

Assisted customers with IEP.Online application, used to develop legally compliant documents and programs for K-12 special education students. Created accounts, updated access to students and teachers.  Identified and corrected user errors, addressed issues with compliance, and verified appropriate computer application functionality.  Facilitated knowledge base development and maintenance, technical documentation, and training document development.  Delivered 10 hours of face-to-face staff development training throughout the year to new teachers.

• Successfully closed 12,000+ customer support tickets in 3 years.
• Trained 900+ teachers over 4 years as part of a team of two trainers. 

Special Education Teacher, Hopkins Elementary School, Lilburn, Georgia (2001-2005)

Worked with K-4^th grade students as an educational generalist. Taught writing, reading, science, social studies, math, and social skills. Addressed and remediated many instructional deficits with students.

• Successfully engaged uninterested students in various academic subjects. 

EDUCATION & TRAINING 

Master of Science, Educational Media Design & Technology, Full Sail University, Winter Park, Florida

Master of Arts, Special Education (Emotional Conflict Program), University of Alabama, Tuscaloosa, Alabama

Bachelor of Science, Biblical Studies, Freed-Hardeman University, Henderson, Tennessee

Certified Help Desk Professional; ITIL V. 3 Foundations Certified

AWARDS & HONORS

2019 – Nominated for CDC/ATSDR Directors Award for Excellence in Program or Policy Evaluation for the Lab Waste Improvement Group Initiave (Autoclave Safety at CDC Training Course and Waste Management Guidance)

2017 – James Virgil Peavy Award for Excellence in Human Capital Management: Employee Development (awarded to the CDC Laboratory Training Collaborative – DLS Team members for producing 20 Online Safety Training Courses)

6 Course Directors Awards for Excellence, Full Sail University

Recipient, Advanced Achievement Award, Full Sail University

Valedictorian, Full Sail University

Faculty Award, University of Alabama (highest student honor in field)

Multiple Scholarship Recipient, Freed-Hardman College

TECHNICAL PROFICIENCIES

Mac OS and Windows OS

MS Office – Word, Publisher, PowerPoint, Excel

Adobe Creative Suite – After Effects, Audition, Illustrator, InDesign, Premiere Pro, Photoshop

Lectora and Adobe Captivate

Nikon Cameras and Imaging Software