HAROLD BAMBERG MS, MA
2643 Whispering Pines Drive · Grayson, Georgia 30017
(678) 409-3134 · firstname.lastname@example.org
INSTRUCTIONAL DESIGNER / E-LEARNING SPECIALIST
I am an award-winning learner and instructional designer, with experience developing digital multimedia and training courses for the Center for Disease Control and Prevention (CDC). I worked as part of a team of graphics artists, developers, and subject matter experts, to create more than 20 laboratory safety courses with digital learning technology, winning the prestigious James Virgil Peavy Award for Excellence in Human Capital Management: Employee Development. These courses continue to receive ratings in the high 90thpercentile ranking in learner evaluations. I also worked with a team of highly skilled scientists in CDCs Emergency Operations Center to develop a scenario-based workshop to assist in the eradication of Ebola in the Democratic Republic of Congo and neighboring countries. This Infection Prevention and Control for Leadership workshop is currently being implemented with great optimism regarding its impact and effectiveness. Currently, I am seeking to utilize my experience in education, digital multimedia development, adult learning, and eLearning technology, to design innovative, engaging, and relevant learning solutions.
Sr. Instructional Designer Team Lead · Oct. 2020 – Present CDC/OLSS
Currently, working with the Office of Laboratory Science and Safety at CDC, I work as lead instructional designer for training development, and as the point of contact for communication support to ensure activities are coordinated amongst the communications and web development teams. The training initiatives produced online, in-person, and hybrid technical training assets and curricula for laboratorians working in the laboratory environment. The communication products to keep the laboratory staff up to date with the latest safety and scientific information on laboratory practices as well as, drive the updates and content of the training assets. The laboratory training assets consisted of two major curricular initiatives and the update and revision of multiple online laboratory safety training courses for both internal and external audiences.
Instructional Designer III · Feb. 2020 – Oct. 2020
Pyramid Consulting/UPS Global Business Services, Atlanta, GA 30328
I worked with UPS to evaluate and revise their Global Business Services training for Customer Care Representatives. This project was intended to shorten the time in training of domestic and international new hires, shorten the ramp-up time for new sites, reduce the cognitive clutter for learners, increase training efficiency, reduce content redundancy, streamline the training process, and provide self-directed e-learning courses and upgrade the current blended learning experiences. This project is intended to change the way UPS Global Business Services trains and delivers training worldwide.
Health Education Specialist/Instructional Designer II · 2016 – 2019 CDC/CSELS/DLS/WTDB, Atlanta, GA
I developed award-nominated and award-winning online instructional training programs for the Division of Laboratory Systems, Workforce Training and Development Branch at CDC. I used the principle of ADDIE (Analyze, Design, Develop, Implement, and Evaluate), adult learning, and multimedia learning principles, to create and contribute to the development of more than 30 in-person, online, and virtual reality training assets in 4 years (including Catmedia contract experience below). Twenty of these projects were online safety projects, developed in just over one year in Lectora authoring software. These public health education programs met CDC training quality standards, and in some cases accreditation standards for physicians, pharmacists, registered nurses, certified healthcare workers, certified public health educators, and laboratory professionals. These training programs met the strategic goals, objectives, and mission of CDC and our healthcare stakeholders – to improve the safety and performance of the laboratory professionals throughout the united states. All the training courses I worked to develop have continued to be ranked in the high 90th percentile in learner generated evaluation satisfaction data.
In 2019 worked on the Division of Laboratory Systems virtual reality laboratory training project. This virtual lab experience prototype was designed to be state of the art – training technology to help laboratory professionals understand the biosafety cabinet environment and the difficulties of working in this environment. The initial module contains advanced technology and gamified elements to deliver an innovative competency based learning experience. This project completed successful pilot test and shows great promise for addressing high consequence low risk laboratory near misses and accidents.
In 2019 I was selected to participate in an 8-week detail in the Emergency Operations Center for the ongoing 2018 Ebola Outbreak Emergency activation. There, I participated in the research, development, planning, organization, and evaluation plan development, of an innovative instructor lead training courses and performance support systems to be deployed in the Democratic Republic of Congo and other West African countries. This project has been received with great optimism by CDC leadership.
Instructional Designer II · 2015 – 2016 Gov. Contractor at CDC for Catmedia, Tucker, GA
Instructional design consultation and development for CDCs Laboratory Training Branch with a variety of digital learning tools. I was responsible for multi-media development, script writing, document editing, storyboard development, policy clarification and development, training module development for laboratory scientists at CDC within a specified scope and timeline. I worked with all levels of management to provide technical oversight, direction and guidance to team members and stakeholders to develop interactive multimedia projects to address gaps in attitudes, knowledge, and skills. I assisted in the development design effort, determined sources of information, suitability, and educational adequacy of materials and methods and curated these materials for subject matter experts agreement and discussion. I listened to my subject matter experts carefully, analyzed previous course materials and evaluation data to determine the best method for presenting the complete educational program. I worked as part of an award-winning team of designers and developers to develop award winning eLearning courses. This initiave was an extension of the above employment.
Freelance Contract Photographer · 2014 – ongoing
Professional Sport Photographer Contractor for Spartan Race, Inc. and others.
Freelance Digital Media Development · 2014 – ongoing
The Orchard Church, Loganville, GA · 2013 – ongoing (Developed several video assets for web announcements and visual lessons)
Holton Products, LLC, Little Rock, AR · 2014 -2015 (Developed tradeshow and marketing videos
Haley Crawford, Atlanta, GA · 2015 (Redeveloped and edited client facing instructional materials)
CenergyIT, Alpharetta, GA · 2015 (Developed tradeshow/marketing video)
Studio E Photography, Monroe, GA · 2014 (Developed marketing and customer experience video)
Blue Iron Coaching, Atlanta, GA · 2013-2014 (Developed marketing and customer experience video)
GWINNETT COUNTY PUBLIC SCHOOLS, Various Locations, Georgia · 2001-2013
Largest school system in Georgia encompassing 140 schools and 190,000+ students, teachers, and administrators.
Assistant Special Education Teacher, Winn-Holt Elementary School, Lawrenceville, Georgia (2012-2013)
Assisted first year teacher with instruction of intellectually disabled students in a public elementary school setting. Supported students in comprehending class lessons, social skills, general behavior, and lesson remediation. Observed classroom and monitored student activities. Also assisted with data collection, Individualized Education Plan development and documentation, lesson delivery, and evaluation.
Special Education Teacher, Dacula Middle School, Dacula, Georgia (2011-2012)
Provided affective instruction to 10-15 students with various emotional and/or behavior disabilities. Fostered good social skills training, decision making, positive peer interaction, proper school behavior, goal setting, and follow through. Also taught special education students in history and math.
- Built positive relationships with students and contributed to School Crisis Team and Crisis Plan Development.
- Informally recognized by Emotional & Behavior Disability coordinators and coaches for classroom management program, student behavioral crisis plan, and development of appropriate Individualized Education Programs, and Behavior Intervention plans.
Technology Coordinator, Central Gwinnett High School, Lawrenceville, Georgia (2009-2011)
Coordinated and delivered all application training, device usage training (scanners, printer, document camera, video interface), peripheral device training, and testing for 150+ teachers, office personnel, and administrators. Developed multimedia presentations. Recommended applications and hardware for instructional use. Monitored and maintained school websites. Provided Level I customer support on all computer software applications, identifying problems and escalating issues as needed for one media center (50 computers), 150+ laptops, student workstations, and 11 computer learning labs containing 32 desktop computers each. Scheduled teachers for mandatory testing labs.
- Designed new school website and in-print publication for school during rebranding initiative; successfully trained all teachers on use of website and individual webpages.
- Documented 50,000+ parent and student visits to school’s website visiting teachers websites to access calendars, homework, and other assignments.
- Developed training curriculum and trained 150+ staff, support staff, and administrators on more than seven application packages (including MS Windows 7, Lotus Notes 9, MS Word, MS PowerPoint, Promethean ActiveInspire, ThinkGate Elements, and Integrade Pro).
- Successfully trained teachers to move from paper based to computer based testing (with Elements).
- Delivered successful computer based testing to ~700 students three times per year.
- Piloted and rolled out testing via handheld device, eliminating need for testing on individual computers or on paper.
- Instrumental in assisting with project to update all computers, network support, servers, and laptops.
Customer Support Technician, Customer Support Call Center, Suwanee, Georgia (2005-2009)
Assisted customers with IEP.Online application, used to develop legally compliant documents and programs for K-12 special education students. Created accounts, updated access to students and teachers. Identified and corrected user errors, addressed issues with compliance, and verified appropriate computer application functionality. Facilitated knowledge base development and maintenance, technical documentation, and training document development. Delivered 10 hours of face-to-face staff development training throughout the year to new teachers.
- Successfully closed 12,000+ customer support tickets in 3 years.
- Trained 900+ teachers over 4 years as part of a team of two trainers.
Special Education Teacher, Hopkins Elementary School, Lilburn, Georgia (2001-2005)
Worked with K-4th grade students as an educational generalist. Taught writing, reading, science, social studies, math, and social skills. Addressed and remediated many instructional deficits with students.
- Successfully engaged uninterested students in various academic subjects.
EDUCATION & TRAINING
Master of Science, Educational Media Design & Technology, Full Sail University, Winter Park, Florida
Master of Arts, Special Education (Emotional Conflict Program), University of Alabama, Tuscaloosa, Alabama
Bachelor of Science, Biblical Studies, Freed-Hardeman University, Henderson, Tennessee
Certified Help Desk Professional; ITIL V. 3 Foundations Certified
AWARDS & HONORS
2019 – Nominated for CDC/ATSDR Directors Award for Excellence in Program or Policy Evaluation for the Lab Waste Improvement Group Initiave (Autoclave Safety at CDC Training Course and Waste Management Guidance)
2017 – James Virgil Peavy Award for Excellence in Human Capital Management: Employee Development (awarded to the CDC Laboratory Training Collaborative – DLS Team members for producing 20 Online Safety Training Courses)
6 Course Directors Awards for Excellence, Full Sail University
Recipient, Advanced Achievement Award, Full Sail University
Valedictorian, Full Sail University
Faculty Award, University of Alabama (highest student honor in field)
Multiple Scholarship Recipient, Freed-Hardman College
Mac OS and Windows OS
MS Office – Word, Publisher, PowerPoint, Excel
Adobe Creative Suite – After Effects, Audition, Illustrator, InDesign, Premiere Pro, Photoshop
Lectora and Adobe Captivate
Nikon Cameras and Imaging Software